Shipping

Shipping & Delivery

I have placed an order, What now?

PROCESSING TIMES

Once your order has been placed, please allow 1-2 days to process your order after confirmation (For example, if you order on Monday, your order should ship out on Tuesday or Wednesday). We do not offer same day shipping. Please allow up to 48 hours for your tracking information to become available after receiving your shipping confirmation. We cannot be held accountable for any delays caused by the carrier.

SHIPPING TIMES

COUNTRY SHIPPING TIMES
United States 10-20 Business Days
Canada 10-20 Business Days
United Kingdom 10-20 Business Days
Ireland 10-20 Business Days
Australia 10-20 Business Days
Germany 10-20 Business Days
New Zealand 10-20 Business Days
France 10-20 Business Days
Spain 10-20 Business Days
Italy 10-20 Business Days
Japan 10-20 Business Days
International 10-31 Business Days

 

PLEASE NOTE: During peak times (October - January) there can be shipping delays due to a high volume of orders across the globe because of the Christmas holiday.

CAN I CANCEL MY ORDER?

You are able to cancel your order with no penalty! You must cancel your order within 24 hours of placing it for the cancellation to be applied. If the item has already been shipped, please contact us here.

I HAVE ENTERED AN INCORRECT ADDRESS!


If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and send us the correct information. Notify us immediately via our contact us page. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED 

We do ship every item with all the padding that is needed. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens, please contact us with both of the below:

  • Your order number.
  • A picture of the damaged product

Once received, we will be happy to send out another free of charge.